Harnessing Transformative Technology
With the growth of digital adoption, the emergence of new technologies and the rise of non-traditional competitors, the financial services industry is changing quickly. In this keynote, Bruce Ross, Group Head, Technology & Operations at RBC, will discuss the transformation of Canada’s largest bank into a digitally enabled relationship bank driven by data insights, including how RBC is harnessing new technologies like artificial intelligence, blockchain and cloud, and how this 150 year old bank is planning for the future.
Bruce Ross is responsible for the strategy and overall management of global technology and operations for RBC, which includes innovation, applications development, infrastructure and enterprise operations. Together with other members of the Group Executive, he is responsible for setting the overall strategic direction of the bank.
Since joining in 2014, Bruce has led the technology team in transforming RBC to a digitally-enabled relationship bank. He has spearheaded a technology strategy designed to deliver exceptional client experiences in today’s digital world, while also driving efficiency, maintaining security and growing talent. Under his leadership, the team is evolving traditional models to deliver efficiency as transaction volumes rise while continually innovating to create exceptional client experiences through data insights and leading digital capabilities. Bruce was named Canadian CIO of the Year in 2017 by the Information Technology Association of Canada.
A seasoned executive with more than 30 years of technology and business experience, Bruce was the General Manager, Global Technology Services, North America at IBM before joining RBC. He also held roles as the General Manager, Global Technology Services, Europe for IBM and General Manager and President, IBM Canada.
Bruce is a professional engineer and a graduate of the University of Western Ontario.
“Transformation in this age of digital acceleration is about empowering clients to live and conduct business the way they choose to.”